How to Remove a Hardware Ban: Safe Method via Support

A hardware ban (HWID ban) is one of the most frustrating situations for any gamer. It's tied not to your account, but to your computer's components: hard drive, motherboard, network card, and other devices. **Even creating a new account won't help — the ban is linked to your hardware.**

In this article, we'll cover in detail how to remove such a ban by contacting game support, what to write, and what to expect.

Why do hardware bans occur?

Anti-cheat systems (EAC, BattlEye, Vanguard, RICOCHET, and others) collect unique identifiers from your hardware and create a so-called "fingerprint" of your system. When violations are detected, this fingerprint is added to a blacklist.

Main reasons for HWID bans:
— Using cheats, injectors, or modified game files
— False positive from anti-cheat due to third-party software (overlays, drivers, virtual devices)
— Purchasing used components that were previously banned
— Sharing a computer with another player who violated the rules
— Running virtual machines or non-standard configurations

IMPORTANT: False positives are a real problem. Anti-cheats are imperfect, and bans can hit innocent players. In such cases, contacting support is the only legitimate way to resolve the issue.

Step-by-step guide: Contacting technical support

Step 1. Identify which anti-cheat the game uses

Before reaching out, you need to know exactly which system banned you. This determines where to write.

Main anti-cheats and their support:
— EasyAntiCheat (EAC) — support via easyanticheat.net or through the game publisher
— BattlEye — contact via battleye.com or the publisher
— Riot Vanguard — only through Riot Games support
— RICOCHET (Activision) — through Activision support
— Valve Anti-Cheat (VAC) — through Steam Support

Step 2. Gather information about your system

Before contacting support, prepare:
1. Full game title and platform (Steam, Epic, Battle.net, etc.)
2. Your in-game nickname and account ID
3. Date and approximate time of the ban
4. Screenshots of errors and ban messages
5. System information (obtainable via msinfo32 or dxdiag)
6. List of recently installed programs (especially drivers, overlays, utilities)

Step 3. Write a proper appeal

**A well-written appeal significantly increases your chances of success.** Here's a structure that works:

1. Subject line: "Request for ban review — account [your nickname]"
2. Greeting and polite address
3. Description of the situation: when the ban occurred, what you were doing at the time
4. Statement that you did not use prohibited software
5. List of third-party software that could have caused a false positive
6. Request for reconsideration with evidence
7. Attachments: screenshots, logs, system information

TIP: Write calmly, politely, and to the point. Aggressive, rude, or threatening messages reduce your chances of a positive outcome to zero.

Sample support appeal:

"Hello! My account [nickname] (ID: XXXXX) was banned on [date]. I received the following error message: [error text]. I have not used cheats or prohibited software. The following programs on my computer may have caused a false positive: [list of programs]. I kindly ask you to review my case. I've attached screenshots of the error and my system information. Thank you for your time."

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Step 4. Choose the right communication channel

Each publisher and developer has their own contact channels:
— **Ticket systems** on official websites — the most effective method
— **Email** — for cases when the ticket system is unavailable
— **Forums** — suitable for public discussion, but a response is not guaranteed
— **Social media** — a last resort when other channels don't work

IMPORTANT: Don't spam all channels simultaneously. This may cause your request to be flagged as unwanted.

Step 5. Waiting and follow-ups

Review times depend on the company:
— EAC/BattlEye: 3 to 14 business days
— Riot Games: 1 to 7 days
— Activision: 5 to 21 days
— Valve (VAC): typically don't lift bans, but review appeals within 14 days

If there's no response beyond the stated timeframe, politely follow up. Repeat contact is acceptable no more than once per week.

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What to do if support denied your appeal?

A denial is not the end. There are several alternative paths:

1. **Re-appeal** — prepare additional evidence and submit a new request after 2-4 weeks
2. **Escalation** — ask to escalate your case to a senior specialist
3. **Public appeal** — forums and Reddit can sometimes attract developer attention
4. **Use a spoofer** — a software solution that spoofs your hardware identifiers

ATTENTION: If your appeal was denied but you're confident in your innocence, using an HWID spoofer is a way to continue playing without waiting for a resolution. We offer verified solutions that work with most anti-cheats.

What software can cause false positives?

Here's a list of software that often conflicts with anti-cheats:
— Overclocking tools: MSI Afterburner, EVGA Precision, ThrottleStop
— Overlays: Discord Overlay, NVIDIA GeForce Experience, OBS Studio
— Virtualization: VMware, VirtualBox, Hyper-V, WSL
— System utilities: CCleaner, Process Hacker, Cheat Engine (even if not used for the game)
— Drivers: outdated or custom device drivers
— VPN and proxy software
— Remote access programs: TeamViewer, AnyDesk

TIP: Close all unnecessary programs before playing. Many anti-cheats scan running processes, and even harmless software can raise suspicion.

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Alternative solutions:

If contacting support didn't help, consider the following options:

1. **HWID Spoofer** — software that spoofs serial numbers of your PC components, allowing you to bypass the ban. Our website offers verified spoofers for various games and anti-cheats.

2. **Hardware replacement** — physically replacing your hard drive, motherboard, or network card. Expensive and inconvenient, but guarantees results.

3. **Full system reinstall** — combined with TPM clearing, CMOS reset, and removing all traces. Read more about this in our "Tips for Using Spoofers" section.

IMPORTANT: Whatever method you choose — start with contacting support. It's a legitimate and free method that might work.

Summary:

— A hardware ban is serious but solvable
— The first step is always contacting support
— A well-written appeal increases your chances of success
— If support didn't help — alternative solutions exist
— An HWID spoofer is a fast and reliable option for those who don't want to wait