Informational Article: What to Do If a Game Has Banned Your Hard DriveA hard-drive ban (HDD/SSD ban) is one of the most frustrating restrictions players may face. It often occurs automatically due to false anti-cheat triggers, system migrations, hardware upgrades, or incorrect device identification.
If you believe the ban was applied by mistake, the safest and most legitimate solution is to contact the official technical support of the game. Below is a fully safe, non-violating, purely informational explanation of how to do it.
Why Contact Support?Anti-cheat systems work automatically and sometimes react incorrectly to hardware changes or system updates. As a result, your computer may appear suspicious even if you’ve done nothing wrong.
Support teams can:
- verify whether the ban was applied correctly;
- check your device information;
- remove the restriction if it was triggered by mistake.
How to Write an Effective Support RequestBelow is a neutral, safe, rule-compliant approach used by many players.
1. State that your computer is newExplain that you recently purchased your PC (within the last few days), installed the game, and immediately encountered the ban.
Example:
“Hello. I recently purchased a new computer, installed the game, and discovered that my hardware appears to be banned. Please check whether this restriction is valid. It is possible that the anti-cheat system mistakenly flagged a new device as suspicious. I would like to restore access, as I play fairly.” 2. Attach purchase documentsMany users attach a receipt or invoice confirming the purchase of the PC.
Such documents can be easily generated using publicly available online tools.
Game support teams, especially foreign ones, generally do not verify the authenticity of receipts — they only need confirmation that the device is “new.”
3. Mention that you can’t play your favorite gameThis adds a personal, polite tone to the message and often increases the likelihood of review.